Privacy Policy

Privacy Policy ufa99 — Personal Data Protection for Malaysia Members

Your privacy is our priority. Find out exactly how ufa99 collects, uses, and protects your personal information to the highest security standards.

Updated: January 2026
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Ufa99's Commitment to Your Privacy

Six core privacy protection principles we uphold for every UFA99 member in Malaysia.

Highest-Level Data Encryption

All personal and financial data of ufa99 members is protected using 256-bit SSL encryption — the same standard used by leading banking and financial institutions worldwide.

No Data Sharing for Marketing

Ufa99 does not sell, rent, or disclose member personal information to third parties for marketing purposes without explicit consent. Your data belongs entirely to you.

Full Member Control

You have the right to access, correct or request deletion of your personal data at any time via your account settings or by contacting our support team.

Secure & Segmented Servers

UFA99 member data is stored in segmented server infrastructure protected by multiple layers of access controls. Only authorised personnel may access the relevant data.

Clear Data Retention Period

Ufa99 only retains member personal data for as long as it is needed for the stated purposes. Once an account is closed and the mandatory retention period has ended, the data will be securely deleted.

International Standards Compliance

The UFA99 Privacy Policy is framed in accordance with international data protection best practices, ensuring your personal information is handled in a responsible and ethical manner.

This Privacy Policy explains in detail how UFA99 (ufa99.wine) collects, uses, stores and protects your personal information. By using our platform, you agree to the terms set out in this Privacy Policy.

1 Introduction

Welcome to the ufa99 Privacy Policy page. We understand that member trust is our most valuable asset, and that trust can only be built through complete transparency in how we handle your personal data.

Ufa99 is an online gaming platform operating under the domain ufa99.wine, providing Live Casino, Slot Games, Fish Shooting, and various other digital entertainment services for users in Malaysia. In the course of these operations, we collect certain personal information necessary to ensure our services run smoothly, securely, and satisfactorily for you.

This Privacy Policy was drafted with your interests as a member in mind, and we are committed to ensuring that every piece of data you share with us is handled with full responsibility, security and integrity. We do not treat your data as a commodity — rather, it is a trust we take seriously.

2 Data Collected

Ufa99 collects two main categories of information from members: information you provide directly, and information collected automatically when you use our platform.

Information you provide directly:

  • Full name, date of birth, and identity card number (for the KYC process).
  • Registered email address and mobile phone number.
  • Bank account details including bank name and account number (for deposit and withdrawal processing).
  • Identity verification documents such as a national ID or passport (uploaded during KYC).
  • Communication records with our customer support team.

Information collected automatically:

  • IP address, device type and web browser used.
  • Platform activity log data including login times, pages visited and games played.
  • Geolocation information at the country or city level (not precise GPS coordinates).
  • Cookie and tracking technology data that helps us understand how you interact with the platform.
Data Category Sample Information Purpose of Collection Requirements
Identity Name, date of birth, IC number Account verification & KYC Mandatory
Contact Email, phone number Communication & account security Mandatory
Financial Bank account details Deposits & withdrawals Mandatory
Technical IP address, device type Security & improvements Automatic
Usage Game records and platform activity Analytics & fraud prevention Automatic

3 How We Use Your Data

Ufa99 uses collected personal data solely for legitimate and clearly stated purposes. We do not use your data for purposes unrelated to the provision of platform services without your consent.

The primary purposes for which ufa99 uses member personal data are as follows:

  • Account Management: Create, verify, and maintain your member account on the ufa99 platform.
  • Transaction processing: Process fund deposits and withdrawals securely and accurately using your registered bank details.
  • Identity Verification (KYC): Comply with industry compliance requirements to verify the identity of each member and prevent unlawful activity.
  • Service communications: Send account notices, transaction confirmations, security alerts, and important service notifications.
  • Fraud prevention: Detect and prevent suspicious activity, money laundering, and platform abuse.
  • Platform improvements: Analyse usage patterns to enhance user experience, platform performance, and game variety.
  • Legal compliance: Meet legal and regulatory obligations applicable to platform operations.
ufa99 Guarantees: We do not use your personal data for automated decision-making that significantly affects your rights without human review. Every important decision relating to your account involves a review process by our team.

4 Data Sharing

Ufa99 takes a highly cautious approach to sharing member personal data. In general, we do not share your personal information with third parties except in the following clearly defined situations:

  • Payment service providers: Necessary information is shared with approved payment processors (such as FPX and DuitNow) solely for the purpose of processing your transactions.
  • Technical Service Providers: Technology infrastructure companies that help operate the ufa99 platform may access limited technical data, subject to strict confidentiality agreements.
  • Legal requirements: In circumstances where we are required by law or court order to disclose certain information to the relevant authorities.
  • Fraud prevention: Very limited information may be shared with recognised fraud prevention agencies to protect the platform and all members from unlawful activity.
Important: ufa99 has never and will never sell, rent, or trade member personal data to advertisers, data brokers, or any third party for marketing purposes. If you receive marketing offers claiming to be from ufa99 through unofficial channels, please report them to us.

5 Data Security

Ufa99 invests seriously in information security infrastructure to ensure your personal data is always protected against unauthorised access, loss, misuse, or disclosure.

The technical security measures we implement include:

  • 256-bit SSL Encryption: All data transmitted between your browser and ufa99 servers is encrypted using banking-grade TLS/SSL protocols.
  • Encryption of Data at Rest: Sensitive data stored in our databases is also encrypted for additional protection.
  • Multi-layer access control: Access to member data is restricted to authorised personnel only and requires multi-level verification.
  • 24/7 security monitoring: Our automated monitoring system is continuously active to detect any suspicious activity or intrusion attempts.
  • Regular security audits: The ufa99 platform undergoes regular security audits conducted by independent cybersecurity experts.
  • Two-factor authentication (2FA): Members are encouraged to enable 2FA for an added layer of account protection.

While we implement comprehensive security measures, no system is entirely foolproof. We therefore also require your cooperation in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

6 Cookies & Tracking Technologies

Ufa99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by ufa99:

  • Essential cookies: Required for core platform functions such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
  • Performance cookies: Collect information about how you use the platform to help us improve functionality and user experience.
  • Functional cookies: Remember your preferences and settings such as display language and game preferences for a more personalised experience.
  • Analytics cookies: Help us understand aggregate traffic patterns and platform usage for continuous improvement purposes.

You can manage your cookie settings through your web browser settings. Disabling certain cookies may affect the functionality and your experience on the UFA99 platform, particularly cookies essential to session operations.

7 Member Rights Over Personal Data

As a ufa99 member, you have certain rights regarding your personal data, which we fully respect. You may exercise these rights by contacting our support team.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within a reasonable timeframe.

Right to Rectification

If your personal data is inaccurate or outdated, you have the right to request immediate correction via your account settings or our customer support.

Right to Erasure

Under certain circumstances, you have the right to request deletion of your personal data. This request is subject to applicable legal data retention obligations.

Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain situations, such as when you dispute the accuracy of that data.

Right to Data Portability

You have the right to receive the personal data you provided to us in a machine-readable format for the purpose of transferring it to another platform.

Right to Object

You have the right to object to the processing of your personal data for specific purposes, including direct marketing, by contacting our team.

8 Children's Data

The ufa99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that personal data of a minor below the stipulated age limit has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. If you believe we may have collected data from an underage individual, please contact us immediately.

9 International Data Transfers

In the course of its operations, UFA99 may need to transfer member personal data across international borders, particularly when using cloud infrastructure or technical services from international providers.

All international data transfers carried out by ufa99 are subject to adequate safeguards, including the use of recognised standard contractual clauses and strict data processing agreements with all third-party service providers. We ensure that a level of data protection equal to or greater than that stated in this Privacy Policy is maintained wherever your data is processed.

10 Data Retention Period

Ufa99 only retains your personal data for as long as it is required for the purposes stated in this Privacy Policy, or for the period prescribed by applicable laws and regulations.

The general data retention guidelines at ufa99 are as follows:

  • Active account data: Retained for the duration your account is active plus the mandatory period following account closure.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with standard financial compliance requirements.
  • KYC documents: Retained for the period stipulated by applicable KYC compliance requirements.
  • Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
  • Technical data & logs: Retained for the period required for security and analytics purposes, typically between 90 days and 12 months.

Once the designated retention period has expired and there is no legal requirement to continue storing the data, ufa99 will securely delete or anonymise your personal data.

11 Privacy Policy Amendments

Ufa99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements, or platform improvements.

When significant amendments are made, we will notify members via a prominent notice on the platform or by registered email before the changes take effect. For minor or editorial changes, a notice will be displayed at the top of this page along with the latest update date.

We encourage you to review this Privacy Policy periodically so you stay informed about how ufa99 protects your information. Continued use of the platform after any amendments are published means you accept the updated policy.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ufa99 handles your personal data, our team is ready to assist through the following channels:

  • 24/7 Live Chat: The fastest way to get help — available directly on the UFA99 platform with a typical response time of under 2 minutes.
  • Email: [email protected] — for privacy inquiries requiring more detailed discussion, with a response within 24 business hours.
  • FAQ Section: Visit FAQ page for answers to common questions about privacy and data security.

For requests relating to personal data rights such as access, correction or deletion, please clearly state the type of request and include sufficient identity verification information so we can process your request accurately and securely.

This Privacy Policy is effective from January 2026 and supersedes all previous versions of the ufa99 Privacy Policy. In the event of any conflict between a translation of this policy in another language and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.
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